Accessibility Statement

On Heating wants as many people as possible to be able to use this website. We have built it to meet the Web Content Accessibility Guidelines version 2.2 at level AA, which is the recognised international standard.

What that means in practice

The site is built so that you should be able to:

• navigate the whole site using a keyboard, with a skip link as the first thing you reach on every page so you can get past the menu in one step;
• see clearly which element you are on as you move through it;
• read every page with a screen reader, with headings in a sensible order and one main heading per page;
• zoom in without content being lost or cut off, and read text at the contrast levels the standard requires;
• read every word of every page with JavaScript turned off, because no content on this site is hidden behind a script;
• use every control by tap or click as well as by hover, because nothing here is hover only; and
• stop things moving, because anything that animates respects your device setting for reduced motion.

Every image that carries meaning has a text description, and images that are purely decorative are marked so that a screen reader skips them rather than reading a filename aloud.

What we have not done yet

The testing still to be completed is an automated scan across every page template, a keyboard only pass through the whole site, a screen reader pass over the home page and the contact form, and a check of the site at four hundred per cent zoom. We are scheduling that work before this website replaces our current one, and this page will be updated with what it found, including anything it found that we did not expect.

Known issues

These are the things we already know are not right. Each one is on our list to fix.

• The formal test passes described above. Until they are done we cannot rule out problems we have not thought of, which is why we would particularly like to hear from you if you hit one.

If you need information in a different format

If you need anything on this site in a different format, such as large print, plain text, or simply read out to you over the phone, contact us at [email protected] or call 01273 110667. Tell us what you need and the format you need it in, and we will get it to you within five working days.

You do not have to use the website to deal with us. Everything on it can be done over the phone, and the phone is answered at any hour of any day.

Telling us about a problem

If you find something on this website that you cannot use, please tell us. Email [email protected] or call 01273 110667. Tell us which page you were on and what happened, and we will look into it and come back to you. We aim to reply within two working days, even where the fix itself will take longer.

If you cannot get what you need from the website, we will give you the same information another way straight away, rather than making you wait for the site to be fixed.

How this site was tested

This statement was prepared on 12 August 2026 by Begin, who built the site. It reflects the accessibility rules applied throughout the build. The formal test passes described above are outstanding, and this section will be replaced with their results and their date once they are complete.

Why we publish this

Under the Equality Act 2010 a business providing a service to the public has to make reasonable adjustments so that a disabled person is not put at a disadvantage, and that duty applies in advance rather than only once somebody complains. Publishing this statement is how we show we have thought about it, and it gives you somewhere to go if we have got something wrong.

Changes to this statement

12 August 2026

Removed the known issue about a placeholder image on the contact page. That image has been replaced with a map, so the issue no longer exists.

11 August 2026

First published. Replaces the holding page that stood here.